All orders are processed as soon as possible and are dispatched on clearance of payment – usually within 2-3 days, depending on the time the order is received. Please note that the office is closed on Saturday and Sunday so orders are not picked and packed on those days. You will receive a confirmation e-mail when your order has been successfully placed, so if you do not get this please contact us as soon as possible so we can advise you how to proceed. Delivery charges can be found in the chart below. It is a better price to you if your basket value is at the top end of the charging bands. We can ship to any destination in the world. Please note that larger items may take slightly longer to arrive.
||Rest of the World*
|Up to £5.00
|£5.01 to £15.00
|£15.01 to £50.00
|£50.01 to £100.00
|£100.01 to £200.00
Please contact your credit card provider before ordering from us to allow purchases from the UK.
Value Added Tax (VAT)
This is the European Union (EU) wide sales tax. The rates vary between the member countries but the VAT can be taken off if we are shipping goods out of the EU, for instance to the USA. The rate at 20% is quite significant and it can go a good way to offsetting the shipping charge itself. Books and certain foods do not attract VAT. However this means that you might be liable for import duties in your country when the goods arrive at customs. We cannot be held responsible for whether the goods are checked by customs or any local import taxes that may be applied.
Foreign Exchange Rates
The US $ and Euro rates we display are indicative only. The actual rate used is decided by your credit card provider. If in doubt please consult them.
Should you change your mind about one of our products then we will refund, however the postage to return is non-refundable. In the rare event of a faulty item being sent to you then please contact us and we will advise how we can best rectify this for you. For all returns it is worth contacting us first.
Contact e-mail: firstname.lastname@example.org
Tel: (0044)1227 865300 and ask for Debbie or Neil
Fax: (0044) 1227 865333 attention Debbie or Neil
Returns Address: Canterbury Cathedral Shop, 25 Burgate, Canterbury, Kent CT1 2HA, UK
Alternatively you can contact me. My name is Mr. Chris Needham and I am the General Manager. email@example.com
Tel: (0044) 1227 865300